Where is my order?

All items shipped in November latest. International transit can take up to 6 weeks. Please reach out to customer support if you haven't received your order. 

Can I update my email address?

Yes, you will be able to update your email up until your order ships. Please reach out to Customer Support and make sure to include your Order ID in your request. If you do not know your Order ID, please provide us with the original email address or your full name and shipping address.

Can I update my shipping address?

Yes, within 24h of placing the order. Please reach out to Customer Support and make sure to include your Order ID and the new address in your request.

Unfortunately, we are only able to modify orders within 24 hours after the order is placed. Once this period has passed, your order starts the fulfillment process, and we are unable to modify your order, including the shipping address.

If you’ve moved since placing your order, you can look into setting up a forwarding address. You can also try contacting the carrier once you receive your tracking information or have a relative/neighbor pick up the package for you.

Can I modify/add items to my order?

The only way to change your order would be to cancel it within 24h of placing it (subject to availability) and have you place a new one. Please reach out to Customer Support and make sure to include your Order ID in your request.

Unfortunately, we are only able to modify orders within 24 hours after the order is placed. Once this period has passed, your order starts the fulfillment process, and we are unable to modify or cancel your order.

Can I cancel my order?

Yes, within 24h of placing the order, unless it is for a digital download as their sales are final. Please reach out to Customer Support in all other cases and make sure to include your Order ID in your request.

Unfortunately, we are only able to modify orders within 24 hours after the order is placed. Once this period has passed, your order starts the fulfillment process, and we are unable to cancel your order.

I received my tracking number, but it is not working. Can you help?

It seems like there was a delay in UPS scanning the items, and as such the tracking number didn't show it as received. We have contacted them, and they have corrected the situation - you should start seeing a status update on your tracking history.

I received my package, but my order was incomplete. Can you help?

Yes! Please reach out to Customer Support and make sure to include your Order ID in your request.

I never got my digital download. Can you resend it?

Yes! Please reach out to Customer Support and make sure to include your Order ID in your request.

What is the quality of the digital download file?

All digital downloads purchased from this store are 256K bit rate MP3's. This compression rate balances a manageable size for downloading and high-quality audio.

Will items listed as Sold Out come back in stock?

Sadly, all items are limited releases, and we do not plan on launching any more of them in the near future.

Do you accept PayPal?

We currently do not support PayPal as a method of payment. We are working on potentially supporting it in the future.

What is your return policy?

We accept returns for specific reasons. Please find detailed return information here.

Still have questions?

Click here to get in touch with our Customer Support.

Where is my order?

All items shipped in November latest. International transit can take up to 6 weeks. Please reach out to customer support if you haven't received your order. 

Can I update my email address?

Yes, you will be able to update your email up until your order ships. Please reach out to Customer Support and make sure to include your Order ID in your request. If you do not know your Order ID, please provide us with the original email address or your full name and shipping address.

Can I update my shipping address?

Yes, within 24h of placing the order. Please reach out to Customer Support and make sure to include your Order ID and the new address in your request.

Unfortunately, we are only able to modify orders within 24 hours after the order is placed. Once this period has passed, your order starts the fulfillment process, and we are unable to modify your order, including the shipping address.

If you’ve moved since placing your order, you can look into setting up a forwarding address. You can also try contacting the carrier once you receive your tracking information or have a relative/neighbor pick up the package for you.

Can I modify/add items to my order?

The only way to change your order would be to cancel it within 24h of placing it (subject to availability) and have you place a new one. Please reach out to Customer Support and make sure to include your Order ID in your request.

Unfortunately, we are only able to modify orders within 24 hours after the order is placed. Once this period has passed, your order starts the fulfillment process, and we are unable to modify or cancel your order.

Can I cancel my order?

Yes, within 24h of placing the order, unless it is for a digital download as their sales are final. Please reach out to Customer Support in all other cases and make sure to include your Order ID in your request.

Unfortunately, we are only able to modify orders within 24 hours after the order is placed. Once this period has passed, your order starts the fulfillment process, and we are unable to cancel your order.

I received my tracking number, but it is not working. Can you help?

It seems like there was a delay in UPS scanning the items, and as such the tracking number didn't show it as received. We have contacted them, and they have corrected the situation - you should start seeing a status update on your tracking history.

I received my package, but my order was incomplete. Can you help?

Yes! Please reach out to Customer Support and make sure to include your Order ID in your request.

I never got my digital download. Can you resend it?

Yes! Please reach out to Customer Support and make sure to include your Order ID in your request.

What is the quality of the digital download file?

All digital downloads purchased from this store are 256K bit rate MP3's. This compression rate balances a manageable size for downloading and high-quality audio.

Will items listed as Sold Out come back in stock?

Sadly, all items are limited releases, and we do not plan on launching any more of them in the near future.

Do you accept PayPal?

We currently do not support PayPal as a method of payment. We are working on potentially supporting it in the future.

What is your return policy?

We accept returns for specific reasons. Please find detailed return information here.

Still have questions?

Click here to get in touch with our Customer Support.